Privacy Policy

At Inner Zen Candles ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect
We may collect and process the following personal information:

• Your name and contact details (email address, phone number, postal address)
• Payment details (processed securely via third-party providers)
• Order history and purchase preferences
• Website usage data (e.g. via cookies and analytics)

2. How We Use Your Data
We use your personal data to:

• Process and fulfil your orders
• Respond to your enquiries
• Send marketing emails, if you have opted in
• Improve our website and customer experience
• Comply with legal obligations

3. Legal Basis for Processing
We process your data on the following legal bases:

• Your consent (for email marketing)
• Performance of a contract (to fulfil purchases)
• Compliance with legal obligations
• Legitimate interests (to improve our services)

4. How We Share Your Data
We may share your information with trusted third-party providers such as:

• Payment processors
• Delivery services
• Website analytics tools (e.g. Google Analytics)

We do not sell or rent your personal data to third parties.

5. Data Storage and Security
Your data is stored securely on protected systems. We take appropriate measures to prevent unauthorised access, alteration, or disclosure.

6. How Long We Keep Your Data
We only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights
Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at:
Email: [Insert contact email]

8. Cookies
Our website uses cookies to enhance your experience and collect usage data. For more details, please refer to our [Cookie Policy].

9. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact:
Email: info@innerzencandles.co.uk
Postal Address: 25 Talbot Road, HA0 4UG

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/